1. Delete in the App (fastest)
You can delete your account directly from the app in a few taps:
- Open the Englora app.
- Go to the Profile tab in the bottom menu.
- Tap Delete Account at the bottom of the page.
- Confirm by tapping Delete Account again in the dialog.
- Your account and data are permanently deleted, and you are signed out.
This action is irreversible. Your account and all your progress (XP, streaks, completed exercises) are permanently deleted.
2. Delete by Email Request
If you have uninstalled the app or cannot sign in, send an account deletion request from the email address linked to your account to [email protected]. We will process your request within 30 days and confirm the outcome. Sending the request from your registered email address is enough to verify your identity.
3. What Gets Deleted
When you delete your account, the following data is permanently removed:
- Your profile information: display name, email and profile photo.
- All your progress: XP, level, streaks, completed and bookmarked exercises, and practice results.
- Your device / push-notification records.
- Your authentication identity (Firebase; and any linked Google/Apple connection) is removed.
4. What May Be Retained & For How Long
When your account is deleted, your profile is anonymised and can no longer be associated with you. Only where applicable law requires it may certain records be retained, in a form that cannot be personally linked to you, for the legally required period, after which they are deleted.
5. Guest Accounts
If you use Englora as a guest (without signing in), you can delete your on-device and server data with the same Profile → Delete Account step.
6. Contact
For any question or request about account deletion: [email protected]. You can also read more about how we handle data in our Privacy Policy.